1. Reception hours
Summer - 8am till 8pm, 7 days a week
Winter - 9am - 6pm, 7 days a week
If arriving outside of these hours please contact reception during office hours to make arrangements.
2. Booking Accommodation
By booking accommodation online through www.vintnersretreat.co.nz you agree to the following terms and conditions:
2.1 Cancellation Policy for Best Available and Package Accommodation
No cancellation fee is payable on reservations cancelled up to 2pm, 7 day prior to arrival.
A cancellation fee equal to the value of the first night’s accommodation will be charged for cancellations received after 2pm, 7 day prior to arrival.
A no show fee equal to the value of the first night’s accommodation will be charged for accommodation not taken up and where no cancellation is received after 2pm, 7 day prior to arrival.
In the event of non-payment, the hotel reserves the right to charge the guarantor’s credit card (supplied at the time of reservation).
2.2 Cancellations due to Government-imposed travel bans
If your travel plans are interrupted due to Government-imposed travel bans or border closures, you are welcome to transfer your booking to a later date or cancel free of charge. Depending on room type availability and intended travel season, differences in room rate or room type may apply as at the date of rebooking. Otherwise our standard cancellation policy applies.
2.3 Payment & Guarantee Policy for all other Rates and Packages
All reservations must be guaranteed with a valid credit card at the time of reservation.
The credit card provided is used to guarantee the reservation only. Payment will not be taken from the card unless required under the terms of the Cancellation policy of your reservation.
Guests are required to provide a security deposit at check-in by credit card or cash, to guarantee payment of any incidental charges. This may be in the form of a credit card authorisation, or a refundable deposit made in cash or by debit card charge. Cheques are not accepted.
2.4 Rates are not guaranteed when making amendments to existing reservations.
2.5 Arrival and Departure
Check-in time is from 2 pm. If you require an earlier check-in please advise reservations at the time of your reservation, although we do not guarantee early arrivals, we will endeavour to offer a suitable room if available. Please advise your approximate arrival time when making your reservation.
Photo ID must be produced upon check-in to verify Reservations.
To guarantee early check in, please book your room to include the night before you arrive and you will be billed accordingly.
Check-out time is before 10am on day of departure. Late checkouts are not guaranteed and must be pre-arranged. If you would like a late check-out, please request it from reception at the time you check in. A charge may apply subject to the availability of the hotel. Late check-out is at the discretion of reception staff.
In busy times the hotel reserves the right to charge a late departure fee. This is based on an hourly charge. Please check with hotel reception upon arrival.
2.6 Just for Two rate
When booking a 2 person rate this allows you access to one bedroom and one bathroom in the villa only. If both bedrooms are used, regardless of the amount of people staying in the villa, this will increase the tariff to the full villa rate, payable on check out.
2.7 Child Policy
Persons under the age of 18 years may not occupy a room on their own unless accompanied by parents or legal guardian staying in a separate room that have given permission and accept full and final responsibility.
All rates are subject to change.
Rates are inclusive of 15% GST.
Smoking is not permitted inside the villas, by the swimming pool or by the children’s play hut. Should you and/or your guests smoke in the villa a cleaning fee will apply. You will also be responsible for any costs, damage, or liability arising as a result of smoking and/or any smoke detectors being activated by you.
No animals are permitted except for working assistance dogs (Guide and Hearing Assistance dogs only).
We reserve the right to limit the number of people in any one villa.
Any damage to the Villa or property, including residual food smells & smoking, will be charged to your credit card, plus a charge for any loss of income for the time the unit is unrentable, if applicable.
There will be an additional charge set at the Managers sole discretion, in the event of hazardous soiling of the premises e.g. blood, vomit or body fluids. This fee will be based on cleaning and repair costs, loss of income and inconvenience.
We operate a secure data network. The online reservation process is secured using SSL (Secure Socket Layer) technology. This is to prevent anyone from intercepting your credit card details during transmission via the Internet. Your credit card details will never be sent in an email or transmitted by any means other than SSL.
You may be asked to produce proof of your Identity in order to check-in. This is in the interests of safety and security of our hotel and guests.
2.9 Non Payment
In the event of non-payment of any monies owed not paid in accordance with the above terms and conditions after departure the signatory of the registration card (legally binding contract), or otherwise contracted person shall pay any amounts due plus interest on monies owed from the due date until actual payment. The contracted person also pays all costs, court costs and collection fees incurred by Vintners Retreat in enforcing its rights.
3. Your Responsibilities Regarding the Use of the Website
You agree to use this Website only for the purpose for which it is being provided.
You agree not to use this Website for any improper, injurious, offensive, or unlawful purposes. You agree not to damage or disrupt this Website.
4. Intellectual Property
All Intellectual Property on this Website is owned by Vintners Retreat, or content suppliers for Vintners Retreat. No part of this Website may be:
· Distributed or copied for any commercial purpose, nor incorporated in any other work or publication (whether in hard copy, electronic or any other form); or
· Resold, published, copied, reproduced, transmitted or stored (including in any other website or other electronic form) except that you may print, or download to your hard drive, extracts from the Website only for informational and non-commercial purposes use, without express prior written permission of Vintners Retreat or, in the case of content owned by a Vintners Retreat partner or content suppliers for Vintners Retreat, the relevant Vintners Retreat partner or content supplier’s express prior written consent.
The information provided on this Website is for general guidance only. Users of the information contained on this Website must make their own assessment of the suitability and appropriateness of the Products, Services and information for their particular use. Villas may differ from actual image shown. Configurations may be different depending on room location.
6. Contacting Us